Speak with our client service representative, who will ask some preliminary questions around your financial position and what you are needing help with, before taking some basic details and booking you in to see our Finance Broker.
Our Finance Broker will contact you to introduce themself and confirm your appointment.
Our client service representative will send you a welcome email with our Credit Guide, Privacy Statement and Fact Find. Take the time to read each document, complete and return the Fact Find prior to your first meeting.
Bring along your I.D., proof of income, proof of savings and deposit, debt statements, and any other documents you feel are relevant. Our Finance Broker will spend the time reviewing your financial position, asking reasonable questions, to ensure we deliver a solution that is tailored to your purpose and needs.
Once we have conducted a thorough research of the market and the lending options available to you, we will present you with a formal proposal suggesting 2-3 loan products that are most suited to your needs. It will then be up to you to decide how you would like to proceed and which product you’d like to apply for.
Once you have signed the proposal, our client service team will prepare your application, ready to submit to the lender of your choice. Our team maybe in regular contact with you during this step to ensure we capture everything we need to make the processing for the lender as simple as possible.
Pre-approval is not a formal loan offer, it simply means the lender is happy to partner with you based on a few conditions being met, i.e. a valuation on the property you wish to purchase. In the example of purchasing a property, pre-approval gives you the confidence to negotiate and put forward an offer on the property, or bid freely at an auction knowing the limit you can spend.
You can relax at this point. Our customer service team will make all the necessary arrangements. The Valuer will contact you to book in a time to inspect the property.
nce the lender is happy you have met all of their outstanding conditions, they will issue you with a letter of offer.
Our Finance Broker will arrange a time with you to sit and go through all the loan documents, in detail, issued by the lender, which will include the loan contracts and relevant government documents.
Congratulations, you’re ready to settle. Once the bank receives your signed loan contracts, they will liaise with your conveyancer/solicitor to arrange settlement and dispersing of the necessary funds. We will likely check in with your conveyancer/solicitor also to make sure everything is in order. All you need to do, is pick up the key. In the case of refinancing the bank will communicate with your current bank to arrange pay out of your existing loan.
Our Finance Broker will contact you between 2-4 weeks following your settlement date to make sure everything remains in order, i.e. your accounts are set up correctly, repayments are coming out, and your happy with everything.